Applying for Malaysian Certificate of Good Conduct

Application for Certificate of Good Conduct

Applying for Malaysian Certificate of Good Conduct

The application for a Certificate of Good Conduct (CGC), also known as Sijil Kelakuan Baik (SKB), is managed by the Ministry of Foreign Affairs (MOFA) Malaysia. Since July 2013, all applications must be submitted online.

1. Eligibility Criteria

• Malaysian Citizens: Can apply at any time.

• Non-Citizens: Must have resided in Malaysia for a minimum of six to twelve consecutive months (depending on the specific visa type, such as Employment Pass, Student Pass, or Expatriate Pass).

• Passport Requirement: You must have a current, active, and valid passport to apply.

2. Application Process (Step-by-Step)

The entire process is digital through the e-Konsular portal.

1. Register/Login: Visit the e-Konsular website and create an account.

   • Note: Malaysian citizens must use their Identity Card (MyKad) number; foreigners must use their current passport number.

2. Fill in Details: Complete the online form with your personal particulars, employment/education history in Malaysia, and the reason for your application.

   
   

3. Submit & Acknowledge: Once submitted, print the Application Acknowledgement Slip.

   
   

4. Wait for Processing: The security vetting is conducted by the Royal Malaysian Police (PDRM). This typically takes between 30 to 90 working days.

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5. Check Status: Log in periodically to check your status. It will update to "Ready for Collection" or "Approved" once successful.

3. Payment and Collection

As of recent updates in 2025 and 2026, the system has moved toward a more digital-first approach.

• Online Payment & Digital Download: Once approved, you can often pay the fee (approximately RM20) directly through the portal.

  
  

  • Crucial: Once payment is made, you usually have a 7-day window to download and print the digital certificate. If you miss this window, you may be required to pay again.

    
    

• Physical Collection (If preferred): You can still choose to collect the hardcopy at:

  • The Consular Division in Putrajaya.

    
    

  • Ministry of Foreign Affairs Regional Offices in Sabah or Sarawak.

    
    

  • Malaysian Embassies or High Commissions abroad (fees vary by location, e.g., SGD 7-10 or equivalent).

Summary Table

Feature	Details
Portal	e-Konsular (kln.gov.my)
Processing Time	30 – 90 working days
Validity	Generally 1 year from date of issue
Fee	RM 20.00 (Local) / Approx. USD 7-10 (Overseas)
Key Document	Valid Passport (mandatory)

Pro-Tip: If your application is rejected, it is often due to missing supporting documents (like a letter from the requesting embassy or proof of stay). You can contact the SKB admin unit at skb_admin@kln.gov.my for specific appeals or technical help.

Apostille/Legalization of Certificate of Good Conduct

For the Certificate of Good Conduct (CGC) to be legally recognized outside of Malaysia, it must undergo a verification process.

As of 2026, Malaysia is not a party to the 1961 Hague Apostille Convention. This means you cannot get an "Apostille" stamp in Malaysia. Instead, you must follow the traditional Consular Legalization (or Attestation) process.

1. The Legalization Workflow

Because the CGC is a digital document issued by the Ministry of Foreign Affairs (MOFA), the legalization steps are specific:

1. Obtain the Original CGC: Once your status is "Ready for Collection" on the e-Konsular portal, pay the fee and download the digital certificate.

   
   

2. Attestation by Wisma Putra (MOFA Malaysia): You must take the printed certificate to the Consular Division of the Ministry of Foreign Affairs in Putrajaya for attestation. They will verify the digital signature/stamp of the issuing officer and apply an official physical seal.

   
   

   • Note: If you are overseas, you can often perform this step at the nearest Malaysian High Commission or Embassy.

     
     

3. Legalization by the Target Embassy: Take the MOFA-attested document to the Embassy or Consulate of the country where you intend to use it (e.g., the Spanish Embassy in KL if moving to Spain). They will provide the final legalization stamp.

2. Comparison: Apostille vs. Legalization

Since users often use these terms interchangeably, here is the functional difference for your Malaysian documents:

Feature	Apostille (Hague Member)	Legalization (Malaysia / Non-Hague)
Process	Single step (Apostille Stamp)	Multi-step (MOFA + Target Embassy)
Applicability	Valid in all 120+ Hague countries	Valid only in the specific target country
Malaysia Status	Not Available	Mandatory Requirement

3. Key Requirements for Legalization

To have your CGC legalized at Wisma Putra or a Malaysian Mission, ensure you have:

• The Printed CGC: Ensure the QR code and digital signatures are clearly visible.

  
  

• Original Passport/IC: For identity verification.

  
  

• Letter of Authorization: If you are appointing a third party (like a staff member from Bestar) to handle the submission in Putrajaya on your behalf.

  
  

• Translation (If Required): If the destination country requires the document in a language other than English or Malay, the translation must be done by a court-certified translator and attested before the final embassy step.

How Bestar Can Assist

If you are managing this from abroad or simply need to expedite the process, our team at Bestar Malaysia can handle the physical submission to Wisma Putra in Putrajaya and coordinate with the respective foreign embassies in Kuala Lumpur to ensure your documents are fully legalized for international use.